Frequently Asked Questions

What is SMART Lab, LLC?

SMART Lab, LLC is a clinical laboratory that performs tests requested by a licensed physician or other qualified health provider.

What is the telephone number for SMART Lab?

The toll free number for SMART Lab is 844-SMRTLAB (844-767-8522).

What are SMART Lab's hours of operation?

SMART Lab is open from 8:00 AM – 5:00 PM, Monday through Friday.

Why have I received a bill from SMART Lab?

Although you may have not physically visited our location, your physician may have sent your specimen to us to be tested. Our laboratory received information from your insurance company or ordering Physician indicating your patient responsibility on your invoice. For more information concerning your SMART Lab invoice, please contact a customer service representative at 844-767-8522.

What methods of payment does SMART Lab accept?

  • You can access our website 24 hours a day, 7 days a week. Your credit or debit card with the logo of MasterCard, VISA, Discover and American Express will be accepted as payment methods.
  • Feel free to call our Toll Free number (844) 767-8522 during normal business hours to speak with a customer service representative or send a check or money order to the address listed on your statement.

Is my payment information secure?

Our on-line payment system will allow you to make payments to your account quickly and easily 24 hours a day. Rest assured our credit card payment system adheres to the credit card industry’s highest security standards (Level 1, PCI compliance), providing peace of mind to our customers.